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European Astronomical Society
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| Business Process Analyst (10114) | Closing date: 2021-05-28
Contact: Claire Taylor |
At SKAO we are coordinating a global effort to deliver the largest science facility on the planet. The SKA will be a next-generation radio telescope that will help to answer key questions in astrophysics, drive technological innovation and support human capital development.
An opportunity for an experienced business systems analyst with an appreciation of Research Infrastucture who can influence effectively and thrive on challenge.
To apply online please visit our recruitment portal: https://recruitment.skatelescope.org/vacancy/business-process-analyst-434290.html | | ▸ more | The Role
The SKA Organisation is both transitioning from a UK Limited company to an Inter-Governmental Organisation, the SKA Observatory, as well as simultaneously entering the construction phase of one of the world?s largest scientific projects.
Both of these transitions are stretching the capabilities of the existing processes and systems of the SKA Observatory. The SKA Assurance team is looking for a talented Business Process Analyst to support the integration of the information in the many proprietary information systems that are needed by the Observatory to fulfill its mission.
The ideal candidate will have undertaken exercises in streamlining business processes in a research infrastructure enterprise such as an observatory, major laboratory or research and development house. They will also have technical skills to support the development of interfaces and workflows between multiple diverse web applications. The successful applicant will need to understand the underlying imperatives of a research infrastructure organisation as opposed to those of an industrial, commercial or government enterprise.
The Business Process Analyst will report to the Head of Assurance, but will work with staff across the Observatory to develop and understand the information requirements of the various roles. In particular, strong relationships are necessary with the Head of IT and the IT Security Specialist. They will need to be comfortable working with stakeholders in a wide range of communities of practice as they will be required to work closely with them to understand their needs, document their processes, and then reach agreement on highest priority business process issues before tackling them in an iterative, agile manner.
From a technical perspective, they will work closely with other teams in the wider SKA, particularly the Computing and Software teams to help ensure the services they implement conform to SKA software and software development standards and that the resultant process automation leverages and extends existing SKA tools. All SKA software must conform to internal quality standards and abide by the SKA DevSecOps principles.
Key Responsibilities, Accountabilities and Duties
The main functions of this role will be to:
Work with stakeholders across the Observatory to understand and document their processes and information management needs.
Identify areas requiring improvement within the Observatory’s business systems and processes, and make recommendations for change.
Consult on choices for new business software with special regard to their interoperability and information sharing with existing tools
Work with other SKA architects and staff with systems responsibilities to develop and maintain a coherent information architecture for the business needs of the SKA Observatory as they evolve.
Work with the Head of IT and the Network & IT Security Specialist to ensure that process information management adheres to the SKA ISMS policies and standards.
Scope the requirements for, and direct the development of, software compliant with SKA policies and standards, to manage process information across SKA systems - by, for example, providing direct interfaces to master records hosted by other applications, or to synchronize information across systems, transforming it as required.
Present findings internally and externally in the form of transparent documentation, presentations, manual and automated reports or verbal communication with stakeholders both to confirm the successful implementation, and to highlight potential issues, and to publicise achievements.
Mandatory Knowledge, Skills and Experience
- Experience of working effectively in complex business system architectures and be able to demonstrate their impact on the successful improvement and evolution of the system and processes;
- An appreciation of and ability to operate effectively in a research institute environment;
- A working understanding of new and emerging technologies and roadmaps in information systems;
- Be able to demonstrate understanding of working based on principles such as lean-agile, continually iterating plans and solving problems to adjust to changing circumstances.
- Able to commission and manage rollout of the new business software
- Excellent communication and influencing skills with distributed, highly specialised project teams and stakeholders, involving a wide range of cultures and backgrounds
- Able to assimilate user requests, working through and with others in order to develop workable and joined up solutions accepted by stakeholders
- Be willing and able to advocate for well reasoned change to established practice; with a positive and resilient attitude in response to challenge
- Flexible team player who is adaptable to change
Desirable Knowledge, Skills and Experience
- First hand knowledge of modern business processes such as enterprise resource planning and project management
- Experience in working in a large engineering/scientific project environment
- Demonstrable interest for science or astronomy
- Have significant experience in the development of microservice tools to communicate between modern web APIs.
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